Customer Success & Support

Get the Support You Need,
When You Need It

Get direct access to the team behind Merlin — from onboarding through ongoing growth. Our team is always available to help with implementation guidance, training and technical support.

Onboarding and implementation guidance to get your team up and running
Role-specific training for admins, editors and developers
Documentation and a resource library for day-to-day platform use
Direct support tiers and a channel for product roadmap feedback

CONTACT US

Reliable, Personalized Support

With PBM, you get more than just a platform—you gain access to a team of experts dedicated to helping you achieve your goals. From fast and reliable technical support to custom solutions, we’re here to ensure your projects run smoothly. Our comprehensive resources and training empower your team, while our bug tracking and community collaboration keep you connected and informed.

Empowering You With Expert Guidance
and Personalized Solutions

Get direct support from the JNT team to resolve client-facing issues quickly
Keep every client project moving with fast, reliable technical assistance
Receive guidance tailored to the specific complexities of managing multiple client sites
Train your team on Merlin's capabilities so you're not dependent on us for every change
Get quick bug identification and resolution to keep client sites running smoothly

Get support tailored to your team's day-to-day content and workflow needs
Resolve issues quickly without routing through multiple vendors
Receive guidance designed around your organization's specific setup
Train your team to confidently manage Merlin without outside help
Get fast bug resolution so your site stays reliable

Explore Merlin’s Comprehensive
Support Features

Merlin offers an extensive range of support tools designed to help you succeed at every stage. From real-time bug tracking to a vibrant community of developers and designers, our support services ensure you’re never alone in your project journey.

Expert Assistance

Our seasoned team of experts is always on hand to provide personalized support, ensuring that both developers and designers can achieve their unique project goals with confidence.

Technical Support

Never face a challenge alone—our dedicated support team is available to assist with any technical issues, keeping your projects on track and running smoothly.

Custom Solutions

Benefit from tailored solutions crafted by our experienced team, designed to meet the specific needs and complexities of your web projects.

Training and Resources

Empower your team with comprehensive training sessions and a rich library of resources, ensuring you get the most out of Merlin’s robust capabilities.

Community and Collaboration

Join a vibrant community of developers and designers, where you can share insights, collaborate on projects, and get advice from peers and experts alike.

Bug Tracking and Resolution

Experience seamless project management with our bug tracking and resolution services, ensuring any issues are quickly identified and resolved.

Documentation and Guides

Access detailed documentation and guides that cover every aspect of Merlin, ensuring you have all the information you need to succeed at your fingertips.

Feedback and Improvement

Contribute to the ongoing improvement of Merlin by providing feedback and suggestions, helping us refine and enhance our platform to better serve your needs.

Get the Support You Need,When You Need It